“We’re focused on providing wholesome, handmade natural products, while contributing
to the betterment of the communities we serve.” – As Khu Ra Tyehimba - Founder
HOW LONG TO RECEIVE MY ORDER?
We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 1-2 business days. Expedited shipping methods will ship the same business day if placed before 11:00AM EST. Please note that any expedited shipping options chosen after 11:00AM EST will ship out the next business day. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email.
Please be aware that all expedited shipping options do not include Saturday delivery. If you need Saturday delivery please choose customer pickup at checkout as your preferred shipping method with a notation requesting Saturday delivery and we will contact you with a shipping quote.
Note: While we work seven (7) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.
If possible please give us at least 24 hour advance notice before picking up your order from our warehouse. Please visit our Customer Pickup page for more information
All of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.
WHEN WILL MY ORDER ARRIVE?
Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out.
CHANGES TO OUR SHIPPING POLICY
We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
HAZARDOUS SHIPPING INFORMATION FOR OILS
Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C) or less are considered hazardous materials (Class 3 Flammable Liquids).
Flammable Liquids with a flash point at or above 38 degrees Celsius (°C) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.
Any item designated as a hazardous material may incur higher shipping costs and longer shipping times.
1305 Barnard St #300
Savannah GA, 31401